You will need to obtain a return authorisation number ("Return Number") for the Product(s) you wish to return, which you can obtain on the “My Account > Returns” section of the Website. You will need to include the Return Number on the packing slip sent to you with the Product(s) together with your return.
You must return the Product(s) to us within 14 days after the day of notifying us of the cancellation, in the same condition in which you receive them (which does not interfere with your right to take any reasonable steps to examine the Product(s) and make sure they conform to your Order).
You have a legal obligation to take reasonable care of the Product(s) while in your possession. Items should be returned with the original branded Product packaging and tags still attached, and the Products must be in an unused condition (except only in the case of Products which have been discovered to be faulty upon use). You should not return Products if (in our reasonable opinion) they have been damaged as a result of fair wear and tear, deliberate damage, accidental damage (by you or a third party other than our couriers), negligence, abnormal working conditions, failure to follow manufacturer instructions, misuse or alteration or repair of the Products without manufacturer approval. If you have assembled a Product (such as a bike, for example) and you wish to return it, you must take all reasonable steps to un-assemble the Product (so long as this will not cause damage) before return. If you fail to comply with this obligation, we may have a right to deduct the cost of any deterioration (due, for example, to your having used the Product(s)), up to the price of the Product(s), from the refund to which you are otherwise entitled.
To return the Product(s), you should package the parcel securely (making sure you include a note of your name and address and the Return Number (enclosing any returns slip, if we have provided one) inside the parcel) and then return it to us by recorded delivery mail or other form of certified mail or, if the Product(s) are too bulky to return by mail, then by a suitable carrier, to the following address: SKLAD PONATURE - Kilpi, Novoveská 9, 709 00 Ostrava, or to the address shown on your returns slip if different.
You are responsible for the risk of returning the Product(s) so we advise you to use a recorded delivery service and take out enough carriage insurance to cover the value of the contents. You should retain the proof of postage until our receipt of the Product(s) is confirmed by email.
Except in the case of faulty Products, you are responsible for the cost of returning Products.
If you are returning faulty Products, please ensure there is a copy of the postal cost receipt returned with the faulty Product(s) so that we can reimburse this amount. Please do not return by courier as we will not accept full courier charges unless otherwise agreed by us in writing.
Details of the consumer rights described above, and an explanation of how to exercise them, are provided in the Despatch Confirmation. Nothing in this Section or Section affects your legal rights.
If you cancel a Contract between us within the 14-day cooling-off period (see above), we will process any refund due to you as soon as possible and, in any case, within 14 days after the day on which we receive the Product(s) back or, if earlier, the day on which we receive evidence that you have returned the Product(s) to our returns address (see above). We will refund the price paid in full (subject to any deduction we are entitled to make due to your use of or damage to the Product(s)), including the cost of standard delivery, although please note that delivery charges will be refunded only where an entire Order is returned. However, we will not refund your cost of returning the Product(s) to us. If you received any promotional or other discount when you paid, any refund will only reflect the amount you actually paid.
If the Products have not been despatched from our warehouse at the time you cancel a Contract we will process any refund due to you as soon as possible and, in any case, within 14 days of the email we send you to confirm that we have received and are processing your cancellation request.
Refunds are made using the same method originally used by you to pay for your purchase, unless agreed otherwise.
If any Product you order is damaged or faulty when delivered to you or has developed a fault, you may have one or more legal remedies available to you, depending on when you make us aware of the problem, in accordance with your legal rights. If you believe a Product was delivered damaged or faulty or has developed a fault, you should inform us as soon as possible, preferably in writing, giving your name, address and order reference. Nothing in this section affects your legal rights.