Albania 77 EUR
Algeria 131 EUR
American Samoa 131 EUR
Andorra 38 EUR
Angola 131 EUR
Anguilla 131 EUR
Antarctica NO DELIVERY
Antigua and Barbuda 131 EUR
Argentina 131 EUR
Armenia 77 EUR
Aruba 131 EUR
Australia 119 EUR
Austria 17 EUR
Azerbaijan 77 EUR
Bahamas 131 EUR
Bahrain 131 EUR
Bangladesh 131 EUR
Barbados 131 EUR
Belarus 77 EUR
Belgium 17 EUR
Belize 131 EUR
Benin 131 EUR
Bermuda 131 EUR
Bhutan 131 EUR
Bolivia 131 EUR
Bosnia and Herzegovina 77 EUR
Botswana 131 EUR
Bouvet Island NO DELIVERY
Brazil 73 EUR
British Indian Ocean Territory NO DELIVERY
Brunei 131 EUR
Bulgaria 17 EUR
Burkina Faso 131 EUR
Burma (Myanmar) 131 EUR
Burundi 131 EUR
Cameroon 131 EUR
Canada 73 EUR
Cape Verde 131 EUR
Cayman Islands NO DELIVERY
Central African Republic 131 EUR
Cocos (Keeling) Islands 131 EUR
Colombia 131 EUR
Congo, Dem. Republic NO DELIVERY
Congo, Republic 131 EUR
Cook Islands NO DELIVERY
Costa Rica 131 EUR
Croatia 17 EUR
Cuba 131 EUR
Cyprus 77 EUR
Czech Republic 3 EUR
Denmark 17 EUR
Djibouti 131 EUR
Dominica 131 EUR
Dominican Republic 131 EUR
East Timor 131 EUR
Ecuador 131 EUR
Egypt 119 EUR
El Salvador 131 EUR
Equatorial Guinea 131 EUR
Eritrea 131 EUR
Estonia 17 EUR
Ethiopia 131 EUR
Falkland Islands NO DELIVERY
Faroe Islands 77 EUR
Fiji 131 EUR
Finland 17 EUR
France 17 EUR
French Guiana 131 EUR
French Polynesia 131 EUR
French Southern Territories NO DELIVERY
Gabon 131 EUR
Gambia 131 EUR
Georgia 77 EUR
Germany 12 EUR
Ghana 131 EUR
Gibraltar 77 EUR
Greece 38 EUR
Greenland 131 EUR
Grenada 131 EUR
Guadeloupe 131 EUR
Guam 131 EUR
Guatemala 131 EUR
Guinea 131 EUR
Guinea-Bissau 131 EUR
Guyana 131 EUR
Haiti 131 EUR
Heard Island and McDonald Islands NO DELIVERY
Honduras 131 EUR
HongKong 92 EUR
Hungary 17 EUR
Chad 131 EUR
Chile 131 EUR
China 92 EUR
Christmas Island 131 EUR
Iceland 77 EUR
India 92 EUR
Indonesia 92 EUR
Iran 119 EUR
Iraq 119 EUR
Ireland 31 EUR
Israel 119 EUR
Italy 17 EUR
Ivory Coast 131 EUR
Jamaica 131 EUR
Japan 92 EUR
Jordan 131 EUR
Kazakhstan 131 EUR
Kenya 131 EUR
Kiribati 131 EUR
Korea, Dem. Republic of 92 EUR
Kuwait 131 EUR
Kyrgyzstan 131 EUR
Laos 131 EUR
Latvia 17 EUR
Lebanon 131 EUR
Lesotho 131 EUR
Liberia 131 EUR
Libya 131 EUR
Liechtenstein 31 EUR
Lithuania 17 EUR
?land Islands NO DELIVERY
Luxemburg 28 EUR
Macau 131 EUR
Macedonia 77 EUR
Madagascar 131 EUR
Malawi 131 EUR
Malaysia 92 EUR
Maldives 131 EUR
Mali 131 EUR
Malta 77 EUR
Marshall Islands 131 EUR
Martinique 131 EUR
Mauritania 131 EUR
Mauritius 131 EUR
Mayotte 131 EUR
Mexico 119 EUR
Micronesia 131 EUR
Moldova 77 EUR
Monaco 38 EUR
Mongolia 131 EUR
Montenegro 77 EUR
Montserrat 131 EUR
Morocco 119 EUR
Mozambique 131 EUR
Namibia 131 EUR
Nauru 131 EUR
Nepal 131 EUR
Netherlands 17 EUR
Netherlands Antilles NO DELIVERY
New Caledonia 131 EUR
New Zealand 119 EUR
Nicaragua 131 EUR
Niger 131 EUR
Nigeria 131 EUR
Norfolk Island 131 EUR
Northern Mariana Islands 131 EUR
Norway 17 EUR
Oman 131 EUR
Pakistan 92 EUR
Palau 131 EUR
Panama 131 EUR
Papua New Guinea 131 EUR
Paraguay 131 EUR
Peru 131 EUR
Philippines 92 EUR
Poland 12 EUR
Portugal 17 EUR
Puerto Rico 131 EUR
Qatar 131 EUR
Reunion Island 131 EUR
Romania 17 EUR
Russian Federation 77 EUR
Rwanda 131 EUR
S?o Tomé and Príncipe NO DELIVERY
Saint Barthelemy NO DELIVERY
Saint Kitts and Nevis NO DELIVERY
Saint Lucia 131 EUR
Saint Martin 131 EUR
Saint Pierre and Miquelon 131 EUR
Saint Vincent and the Grenadines 131 EUR
Samoa 131 EUR
San Marino 28 EUR
Saudi Arabia 131 EUR
Senegal 131 EUR
Serbia 77 EUR
Seychelles 131 EUR
Sierra Leone 131 EUR
Singapore 92 EUR
Slovakia 7 EUR
Slovenia 17 EUR
Solomon Islands 131 EUR
South Africa 119 EUR
South Georgia and the South Sandwich Islands NO DELIVERY
South Korea 92 EUR
Spain 17 EUR
Sri Lanka 131 EUR
Sudan 131 EUR
Suriname 131 EUR
Svalbard and Jan Mayen NO DELIVERY
Swaziland 131 EUR
Sweden 17 EUR
Switzerland 19 EUR
Taiwan 92 EUR
Tajikistan 131 EUR
Tanzania 131 EUR
Thailand 92 EUR
Togo 131 EUR
Tonga 131 EUR
Trinidad and Tobago 131 EUR
Tunisia 131 EUR
Turkey 38 EUR
Turkmenistan NO DELIVERY
Turks and Caicos Islands NO DELIVERY
Tuvalu 131 EUR
Uganda 131 EUR
Ukraine 77 EUR
United Arab Emirates 92 EUR
United Kingdom 17 EUR
United States 73 EUR
Uruguay 131 EUR
Uzbekistan 131 EUR
Vanuatu 131 EUR
Vatican City State 28 EUR
Venezuela 131 EUR
Vietnam 92 EUR
Virgin Islands (British) NO DELIVERY
Virgin Islands (U.S.) NO DELIVERY
Wallis and Futuna NO DELIVERY
Western Sahara NO DELIVERY
Yemen 131 EUR
Zambia 131 EUR
Zimbabwe 131 EUR


Your Order will be fulfilled by the delivery date set out in the Despatch Confirmation or, if no delivery date is specified, then within 30 days after the date of the Despatch Confirmation, unless there are exceptional circumstances. Until the point of Despatch an estimate of the delivery date is provided in the “My Account > Orders” section of the Website.

Your Order will be delivered to the delivery address you specify when placing your Order, unless you opt (where available) to collect it from one of the collection points offered from time to time. A current list of where we deliver to can be found on the Delivery and Returns page on the Website.

If your delivery address is geographically remote, for example certain outlying islands or other isolated locations, it is possible that we may not be able to deliver there. If that is the case, we will notify you before we accept your Order. We reserve the right not to deliver to any country that is prohibited by applicable export laws.

Deliveries are made by PPL (within the Czech Republic) or other national mail service, or courier. It is not possible to specify a precise time at which a delivery will take place. Please note that the courier may require deliveries to be signed for.

Deliveries will be made to your door. Our courier will not be responsible for any additional carrying, unpacking or positioning of Product(s). If you order a large, heavy or bulky Product, you should check carefully, before ordering, that its dimensions (allowing for packaging) will allow it to pass freely through the doorways, corridors and, if relevant, stairways of the delivery address.

If you need to change the delivery address you gave us at the time you made your Order, where possible we will do so, as long as we have not already sent you a Despatch Confirmation. If you need us to try and change the delivery address, please email us at We will let you know as soon as possible whether we are able to change the delivery address.

Products comprised within the same Order cannot be delivered to different addresses.


Lost packages

A delivery tracking number will usually be given (you can find this in the Despatch Confirmation or by visiting the "My Account > Orders" section of the Website) so that you can track the progress of your Order. You should allow up to 24 hours from the receipt of the Despatch Confirmation for the tracking number to be available, although this may be available sooner.

If you cannot trace your Order via this tracking number you must get in touch with us via the Website, on email at or go to the courier's website (if applicable and as detailed on the Despatch Confirmation).

We will begin an enquiry as soon as is practicable after you contact us, and you will be updated with any progress in tracing the Order by email. Please note that it may take up to (and in some circumstances beyond) 21 working days for the postal service or courier to trace the Order. If the Order is traced it will then be sent to you in accordance with our normal delivery procedure. If the Order cannot be traced, we will notify you and either send you a replacement Order free of charge, or where this is not possible (due to the Product(s) being out of stock, for example) proceed with a full refund for your Order (including delivery charges if any).

Delivery Outside the EU

If your Order is for delivery outside the EU, it may be opened and inspected by customs authorities and may be subject to import duties and taxes. It is a legal requirement that we declare the full value of the goods on all non-EU deliveries. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your Order.

Please also note that you must comply with all applicable laws and regulations of the country for which the Order is destined. We will not be liable for any breach by you of any such laws.


Risk and Ownership

Risk of damage to or loss of the Products will pass to the Member on delivery at the agreed address. Ownership of the Product(s) ordered will also pass to you on delivery, provided full payment of all sums due in respect of the Product(s), including any delivery charges, has been received.


Cancellation Rights

Except in relation to certain Products set out below, you may cancel a Contract at any time before your Order is delivered and up to 14 days afterwards, beginning on the day after your Order (in its entirety) is delivered to you or, if you opt (where available) to collect it from one of the collection points offered by our courier and that collection point is managed by a third party other than the courier (for example, a local convenience store), the day after it is delivered to that third party.