Delivery

Delivery

Your Order will be fulfilled by the delivery date set out in the Despatch Confirmation or, if no delivery date is specified, then within 30 days after the date of the Despatch Confirmation, unless there are exceptional circumstances. Until the point of Despatch an estimate of the delivery date is provided in the “My Account > Orders” section of the Website.

Your Order will be delivered to the delivery address you specify when placing your Order, unless you opt (where available) to collect it from one of the collection points offered from time to time. A current list of where we deliver to can be found on the Delivery and Returns page on the Website.

If your delivery address is geographically remote, for example certain outlying islands or other isolated locations, it is possible that we may not be able to deliver there. If that is the case, we will notify you before we accept your Order. We reserve the right not to deliver to any country that is prohibited by applicable export laws.

Deliveries are made by PPL (within the Czech Republic) or other national mail service, or courier. It is not possible to specify a precise time at which a delivery will take place. Please note that the courier may require deliveries to be signed for.

Deliveries will be made to your door. Our courier will not be responsible for any additional carrying, unpacking or positioning of Product(s). If you order a large, heavy or bulky Product, you should check carefully, before ordering, that its dimensions (allowing for packaging) will allow it to pass freely through the doorways, corridors and, if relevant, stairways of the delivery address.

If you need to change the delivery address you gave us at the time you made your Order, where possible we will do so, as long as we have not already sent you a Despatch Confirmation. If you need us to try and change the delivery address, please email us at eshop@kilpi.cz. We will let you know as soon as possible whether we are able to change the delivery address.

Products comprised within the same Order cannot be delivered to different addresses.

Lost packages

A delivery tracking number will usually be given (you can find this in the Despatch Confirmation or by visiting the "My Account > Orders" section of the Website) so that you can track the progress of your Order. You should allow up to 24 hours from the receipt of the Despatch Confirmation for the tracking number to be available, although this may be available sooner.

If you cannot trace your Order via this tracking number you must get in touch with us via the Website, on email at eshop@kilpi.cz or go to the courier's website (if applicable and as detailed on the Despatch Confirmation).

We will begin an enquiry as soon as is practicable after you contact us, and you will be updated with any progress in tracing the Order by email. Please note that it may take up to (and in some circumstances beyond) 21 working days for the postal service or courier to trace the Order. If the Order is traced it will then be sent to you in accordance with our normal delivery procedure. If the Order cannot be traced, we will notify you and either send you a replacement Order free of charge, or where this is not possible (due to the Product(s) being out of stock, for example) proceed with a full refund for your Order (including delivery charges if any).

Delivery Outside the EU

If your Order is for delivery outside the EU, it may be opened and inspected by customs authorities and may be subject to import duties and taxes. It is a legal requirement that we declare the full value of the goods on all non-EU deliveries. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your Order.

Please also note that you must comply with all applicable laws and regulations of the country for which the Order is destined. We will not be liable for any breach by you of any such laws.

Risk and Ownership

Risk of damage to or loss of the Products will pass to the Member on delivery at the agreed address. Ownership of the Product(s) ordered will also pass to you on delivery, provided full payment of all sums due in respect of the Product(s), including any delivery charges, has been received.

Cancellation Rights

Except in relation to certain Products set out below, you may cancel a Contract at any time before your Order is delivered and up to 14 days afterwards, beginning on the day after your Order (in its entirety) is delivered to you or, if you opt (where available) to collect it from one of the collection points offered by our courier and that collection point is managed by a third party other than the courier (for example, a local convenience store), the day after it is delivered to that third party.